I fully understand that we are all bored hearing about the Tropicana branding fiasco, but Geyrhalter Design has been in the juice label design world for a while now with our client Evolution, so we just can not help but keep thinking about it. The fact that the new – now old – Tropicana package hinted at the same design sensibilities that attract clients to Geyrhalter Design (clean and simple ‘Swiss Design‘), does not help get our minds off the subject matter. It is challenging to deal with an existing brand, an existing image that might seem like it is outdated to designers, but there is an emotional connection to that image, even though it goes against all experts’ opinions. As Alex Kuczynski noted in the Design Spring ’09 Edition of TMagazine, customers of brands that evoke childhood memories, such as OJ or snicker bars, don’t think in terms of good versus bad design and outdated versus current. Sometimes the new needs to be massaged into the old, creating a transitional phase in a re-branding effort. That way it can be seen as a nice update, an upgrade even, but still look familiar to let the consumer know that they still get ‘the same good stuff’, just in a more professional package. Below you can see a project we approached the same way for Evolution Juice a couple of months ago. When I was at Whole Foods last week I spotted our revised label next to a ‘No Pulp’, original, label and it very nicely reinforced this point. 

Time is money and both are scarce in corporations these days. Pressure is up to connect to customers in untraditional ways and marketing companies and consultants push their clients into places they have never been to before, places they often don’t understand clearly and that they don’t have resources to manage well. I am talking about company blogs, twitter pages, flickr accounts et cetera. Each come with responsibilities – responsibilities first and foremost to your brand and the consumers that are exposed to it.

Today I read an article in the online edition of Forbes about the importance of the right, aspiring, positioning of luxury brands, especially during hard economic times like these. I read the article because the individual who wrote it is an Executive at one of the world’s leading branding agencies, so a brand I trust. I also lend Forbes my trust. The problem is that I spotted a typo half way through. Instead of ‘They’, it said ‘The’, which changed the meaning and made me pause for a second. It changed my trust in the article, my brand perception of the agency as well as my trust in Forbes. Could it be that editorials, even just short columns, are being written at the speed of blog entries, or maybe even faster? As I am typing this entry I clearly understand that it comes with the responsibility of representing the brand of Geyrhalter Design to everyone and anyone, a brand that I built over years through intense work, a brand that many individuals are nourishing 24/7 to remain in tact to aspiring and current clientele alike.

Consumers want brands they aspire to to consistently show that extra attention to detail. In your customer’s mind there is no difference to the way your brand gets communicated, may it be a 20 second tweet or a 30 second campaign, it is all about how it makes them feel afterwards.

When we received our edition of the latest hardcover ‘bible’ on Graphic Design, from the publishing brand Creatives have trusted and aspired to over decades, Graphis, I was greeted by a horrific mistake in the second intro paragraph, followed by a slightly amusing typo, if it only was not in our very own company name, as shown below. After thousands of brand interactions over decades, it only took seconds for us to decide that the brand has lost its appeal to us.

To further make my point I was greeted by the below ad in the online edition of the New York Times, one of the world’s most important and highly regarded papers, just minutes before writing this entry.

Do we really not take the time to evaluate how much these little mistakes or decisions harm our brand? Maybe the advertiser does NOT suit our brand. Maybe the – already much delayed – book should yet NOT be rushed off to China without proper proof-reading and maybe a leading branding agency should watch out for their own affluent brand while advising others on what to do with theirs.

The times are changing, we do a thousand things at once, but none of them to perfection.

Maybe we should strive for perfection again (even if we do not reach it), because emotional connections to brands are still being built on the foundation of excellence that leads to trust and last but not least to sales.

The current economic climate brings out the best, and worst, in marketing practices. A bold approach was taken by The Westin Bonaventure Hotel in Los Angeles, where the management team decided to give away 200 complimentary stays over weekends in March and April. With a night averaging $250 and the hotel being associated with one of the largest hospitality brands in the world, Starwood, this counts as quite a big step which most traditional marketers and hoteliers would have immediately strayed away from. What Bonaventure understands is brand value. Their business is down 20%. The hotel most likely feels empty, even on weekends. Of course this marketing stint will bring in 400 guests who will be exposed to the brand and spend money on the property’s bars and restaurants, but more importantly thousands will try to score that free night, thousands will read about the promotion, and at the end of the low-cost, yet highly viral, campaign tens of thousands will be reminded of the fact that there is a forward thinking hotel in downtown L.A.. Maybe to keep in mind when relatives come to town, or for an in-town (=economic) weekend get-away, or to just check out and grab a drink at the bar, either way the brand is on your mind. The recession has all of us rethinking traditional approaches to brand marketing, and many more great ideas will be born. And we will see lots of in-your-face, nearly pathetic, approaches of small businesses trying to hang on to that one more sale that will drive them into the ground and make the ones who understand brand-strategic thinking stand out.